Política de reembolso

We have a 15-day return policy, which means you have 15 days after receiving the item to request a return. The item must be in the same condition you received it, unused, with the tags, and in its original packaging to be eligible for return. You will also need the receipt or proof of purchase. To start a return, you can contact us at dcbydianaquijano@gmail.com. If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted. For any questions about returns, you can contact us at dcbydianaquijano@gmail.com.

Damages and Issues
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and fix it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-Day EU

Reflection Period Without prejudice to the above, if the goods are sent within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide justification. As in the previous case, the item must be in the same condition you received it, unused, with the tags, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds 

We will inform you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, it will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card issuer may take some time to process and make the refund effective. If more than 15 business days have passed since we approved your return, contact us at the address dcbydianaquijano@gmail.com.